Welcome to House Painting DXB (accessible via https://housepaintingdxb.com). We are committed to protecting your personal data and respecting your privacy in accordance with the United Arab Emirates (UAE) Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable local regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a painting quote, or use our services in Dubai and across the UAE.
1. Information We Collect
We only collect personal data that is necessary to provide you with our house painting services, answer your inquiries, or improve your website experience.
- Identity & Contact Data: Name, email address, phone number (including WhatsApp numbers), and physical/property address for project assessments and service delivery.
- Technical Data: Internet Protocol (IP) address, browser type, time zone settings, operating system, and usage details on how you interact with our website.
- Communication Data: Records of your messages, quote requests, feedback, or any communication sent through our website contact forms or WhatsApp click-to-chat features.
2. Lawful Basis for Processing
In compliance with Article 4 of the UAE PDPL, we process your personal data under the following lawful grounds:
- Consent: When you explicitly provide your information via our contact or WhatsApp forms to request a quote or service.
- Performance of a Contract: When processing your data is necessary to execute a service agreement, schedule painting projects, or provide pricing estimations.
- Legal Compliance: When necessary to comply with applicable UAE federal or local laws.
3. How We Use Your Information
We use the collected data to manage your customer journey smoothly:
- To provide, operate, and maintain our website.
- To process your inquiries, schedule on-site inspections, and send custom painting quotes.
- To communicate with you via phone, email, or WhatsApp regarding your active bookings.
- To enhance our customer service and improve website optimization.
- To send promotional updates or seasonal offers, only if you have consented to receive marketing materials (in line with UAE Consumer Protection laws).
4. Data Retention and Deletion
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once the purpose of the data processing is completed, your personal data is securely deleted or completely anonymized so it cannot be traced back to you.
5. Security of Your Data
We implement appropriate technical and organizational security safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, though we strive to use commercially acceptable means to protect your information.
6. Sharing with Third Parties
We do not sell, rent, or trade your personal data to third parties. We may share information with trusted third-party service providers (such as payment processors or website hosts) who assist us in operating our business, provided they agree to keep this information strictly confidential and secure under data processor agreements that meet UAE PDPL requirements.
We may also disclose your information if required to do so by UAE law authorities, judicial proceedings, or court orders.
7. Your Legal Rights under UAE Law
Under the UAE Personal Data Protection Law (PDPL), you have specific rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction/Rectification: You can request the correction or update of any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your data where it is no longer necessary for the purposes collected.
- Right to Restrict Processing: You have the right to request that we pause or limit the processing of your data under certain conditions.
- Right to Withdraw Consent: Where processing relies on your consent, you can withdraw it at any time easily by contacting us.
To exercise any of these rights, please reach out to us using the contact details provided below. We will respond to your request within the legally stipulated timeframe.
8. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze traffic, and ensure site functionality. You can choose to disable cookies through your individual browser settings; however, doing so may impact certain functionalities of our website.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or changes to UAE data regulations. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date.”
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact us at:
- Email: housepaintingdxb@gmail.com
- Phone/WhatsApp: +971 56 736 3081
- Location: Dubai, United Arab Emirates
